RailScanPro syncs data in real time between devices. If something looks out of sync, these steps usually resolve it within a minute.
Step 1 — Force a Refresh
On any device, pull down to refresh (mobile) or press Ctrl+R / Cmd+R (web browser). RailScanPro reloads from the server, discarding any stale local state.
This fixes 90% of apparent sync issues.
Step 2 — Check Your Internet Connection
Both devices need an active internet connection for sync to work. Open a second browser tab and load any website to confirm connectivity.
If you're on the mobile app without signal, changes you made offline are queued and sync automatically when you reconnect. The queue is visible at the bottom of the app: "3 changes pending sync."
Step 3 — Sign Out and Back In
If you've been signed in for a long time (weeks or months), your authentication session may have expired without a clear error:
- Sign out from Settings → Sign Out
- Sign back in
- Data should resync on first load
Step 4 — Check for Conflicting Edits
If two devices edited the same item at roughly the same time offline, a Conflict flag may appear on the item:
- Open the item
- Look for a yellow Conflict banner at the top
- Click Resolve Conflict — you'll see both versions side by side
- Choose which version to keep, or manually merge the changes
- Click Resolve
Conflicts are rare because most users work on one device at a time, but they can happen during offline sync.
Step 5 — Mobile App Specific Issues
If the mobile app is out of sync with the web:
- Go to App Settings → Storage → Clear Cache
- The app re-downloads your inventory on next open
- This is safe — no data is lost; it only clears locally cached data
Also check the app version. Go to App Settings → About and compare your version to the current version in the App Store/Google Play. An outdated app may have sync bugs fixed in a newer version.
Step 6 — Club/Organization Sync Delay
For Club or Museum accounts with many concurrent users, changes can take 5–15 seconds to propagate to all connected members. This is normal for large organizations.
If you're waiting more than 60 seconds for a change to appear for other members, this may indicate a server-side issue — check /status.
Still Out of Sync?
If a specific item's data seems stuck in an old state despite refreshes:
- Open the item
- Click Edit → Save without changing anything
- This forces a re-write from your current local state to the server, which can unstick stale data
If that doesn't work, contact support with the item ID (shown in the URL: /app/asset-management/items/12345).
Next Steps
- Missing Data — if items have disappeared, not just unsynced
- Slow Performance — if sync is slow rather than completely broken
- Mobile App Guide — full mobile app reference